Empreinte

100% AUTHENTICITY, GUARANTEED, OR YOUR MONEY BACK. We are committed to making your pre owned luxury shopping safe and enjoyable. We are committed to sell authentic product only!  

Our inventory goes through a strict process of authenticity! Our items are AUTHENTICATED up to TWICE!  We have partnered with one of the most trusted luxury authentication companies for designer goods in the global resale market.

STEP 1: All our items are inspected and authenticated by experts from our reputable vendors. 

STEP 2: RELOVE DELUXE (former Brandy Bag) is an ENTRUPY TRUSTED SELLER: We also validate authenticity using an artificial intelligence (AI) technology, which uses millions of microscopic surface images and algorithms to validate authenticity. This process will take 24 to 48 hours to complete.

We are so confident that you will be happy with your purchase that is why we offer a FULL REFUND if the return is for authenticity reasons, including all shipping costs (up to $35.00). Buyer must provide shipping payment evidence.

If the item purchased is inauthentic by a well-recognized authentication expert, documentation from this source stating the findings is required. Send a copy of their findings by email To: support@relovedeluxe.com and we will contact the expert to discuss the findings. All these steps are required before refund is granted.

7 Days Returns Guarantee

RELOVE DELUXE accepts returns for store credit from U.S. and PR within 7 days of the purchase as long as items comply with our return policy.

The items have to be in the same condition as described on the product page including any dust bags, straps or other items as originally shipped, and still have the RELOVE DELUXE purchase tag attached (when applicable) to be eligible for the credit. NOTE: For shoes or clothes purchases the money can be returned after deduction fees.

RELOVE DELUXE reserves the right to deduce the fees from the payment methods used from purchase.

RELOVE DELUXE does not refund money to any payment method, but instead will provide store credit. Store credit can be used within 6 months period. After this period RELOVE DELUXE reserves the right to retain a 20% of the total paid.

RELOVE DELUXE does not accept returns of any purchase from final sales or gift cards otherwise stated.

HOW DO I RETURN MY ITEM?

1. Please contact RELOVE DELUXE through email: support@relovedeluxe.com to request a Return Authorization. Customer must provide the Purchase Number and the reason for return.
2. The customer must pay the return shipping and insurance fees and is the sole responsible for any damage or missing item during the transit until RELOVE DELUXE receives the item. RELOVE DELUXE has the right to decline the receiving of any damage package. Please insure your item’s value!
3. Upon receipt of your returned item the customer receives credit voucher within 3 days.
4. If the return is for authenticity reasons we will offer a full refund, including all shipping costs (up to $20.00). Must provide shipping payment evidence.
   If the item purchased is inauthentic by a well-recognized authentication expert, documentation from this source stating the findings is required. Send a copy of their findings by email to support@relovedeluxe.com and we will contact the expert to discuss the findings. All these steps are required before shipping the item back or refund is granted.

Now you can have the bag of your dreams no matter how much it would cost. We offer payment plan options that allow you to pay your item at a very low fee within a reasonable period of time. 

We have two options to do a payment plan with us.

1.  If you have Paypal Account you can use the "Lay-Buys" method. You just add the products on the Cart and select "Lay-Buys" payment option at Checkout.

2. If you prefer to do a Payment Plan using funds from your personal bank account, then you can select "Partial.ly" method. You will see the Partial.ly option at the end of the same product page.

PAY PLAN OPTIONS:
Down Payment (non-refundable)	20%	20%
Duration	1-2 months	1-3 months
Fee	very small fee (<2.5% paid to Paypal)	5% (paid to Partial.ly)
Your Source of Payment	Pay Pal account	Your bank account, credit card

SIX SIMPLE STEPS

1. AT YOUR CART
Select Partial.ly payment option. The button is located on the same product page. 

2. SIGN UP FOR YOUR PARTIAL.LY ACCOUNT
Enter you personal information, bank or credit card information.

3. CHOOSE YOUR PLAN
Set up your own payment plan. Complete disbursement agreement.

4. PAY DOWN-PAYMENT PLAN
Pay the down-payment portion amount.

5. SCHEDULED PAYMENTS
Payments are then processed on the scheduled date you set.

6. RECEIVE MERCHANDISE
Your item(s) will be shipped after your last payment.

No interest charges ever, no membership fees ever – NO DEBT.

You can fully paid off your item at any time before the last scheduled date to receive the item sooner.

CANCELLATION: If you want to cancel a payment plan you can email us to support@relovedeluxe.com requesting the cancellation of your layaway order. The balance paid will be refunded to your originally form of payment minus the down payment of 20% for cancellation fee penalty

FAILURE TO MAKE PAYMENTS: You will be charged $10 for any late scheduled payment of your payment plan order.  We provide a flexible payment plan. You can select the best payment schedule that fits your needs. If ReLove Deluxe cannot collect payment within two weeks after selected schedule payment is due, the item will be made available to other customers. The balance of payments made will be refunded minus the non refundable down payment of 20% and transactions fees (ie, Paypal fees).

Please read carefully the contract agreement provided by PARTIAL.LY or LAY-BUYS partner.